ck4455 Privacy Policy

Information We Collect

ck4455 collects personal data from players through several channels: directly when you register or interact with the platform, automatically through your device and browser as you navigate the site, and from trusted third-party partners involved in identity verification and payment processing. Below is a detailed breakdown of the categories of personal data we collect and the circumstances in which each category is obtained.

ck4455 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on ck4455, please contact us at [email protected] without delay.

Data Sharing & Disclosure

ck4455 does not sell, rent, or trade personal data to third parties for commercial marketing purposes under any circumstances. Data is shared only in the specific, limited scenarios described below. All third-party partners who receive personal data from ck4455 are contractually bound to process that data only for the specified purpose, to maintain appropriate security standards, and to delete the data when the processing relationship ends.

• Payment Processing Partners: Financial data is shared with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely for the purpose of processing your deposit and withdrawal transactions. Each provider processes this data under their own privacy policy, which you should review independently.
• KYC and Identity Verification Providers: Identity document data — including NID scans and passport images — may be shared with accredited third-party KYC service providers for the purpose of automated identity verification. These providers operate under strict data processing agreements with ck4455 and are prohibited from using the data for any other purpose.
• Fraud Prevention and Security Services: Technical data such as IP addresses and device identifiers may be shared with fraud intelligence platforms to cross-reference against known fraud patterns. This sharing is conducted in ck4455's legitimate interest and in the interests of all players on the platform.
• Game Software Providers: When you play a casino game powered by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — your game session data (including bet amounts, game results, and timestamps) is transmitted to that studio's servers to facilitate game play. ck4455 does not share your full identity or contact data with game studios unless explicitly required for dispute resolution.
• Legal and Regulatory Authorities: ck4455 may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, court order, or lawful regulatory request. ck4455 will notify the affected player of such a disclosure where legally permitted to do so.
• Business Transfers: In the event that ck4455 undergoes a merger, acquisition, restructuring, or transfer of assets, personal data held by ck4455 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and their rights under this Privacy Policy will continue to apply to their data following the transfer.

Data Retention

ck4455 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory, and accounting obligations. Once the retention period for a given data category has elapsed, that data is securely deleted or irreversibly anonymised. The following retention periods apply to the main categories of personal data held by ck4455:

• Active Account Data — Identity, contact, and account preference data is retained for the full duration of your active player relationship with ck4455, plus a post-closure period as described below.
• Transaction and Financial Records — All deposit and withdrawal transaction records in Bangladeshi Taka (৳), including bKash, Nagad, and bank transfer records, are retained for a minimum of five years from the date of each transaction. This retention period is mandated by anti-money-laundering (AML) record-keeping obligations.
• KYC Identity Documents — Copies of NID cards, passports, and supporting documents submitted for identity verification are retained for five years from the date of the last transaction on the account, or five years from account closure, whichever is later.
• Closed Account Data — When a player account is closed — whether voluntarily, through self-exclusion, or by ck4455 — the personal data associated with that account is retained for five years from the date of closure before secure deletion. This retention period allows ck4455 to respond to regulatory enquiries, investigate post-closure disputes, and enforce any self-exclusion obligations that remain in force.
• Support and Communication Records — Customer support correspondence, including live chat transcripts and email threads, is retained for three years from the date of the last communication in each support case.
• Technical and Log Data — Server access logs, IP address logs, and device fingerprint records are retained for a maximum of 12 months, after which they are deleted or anonymised.
• Analytics Data — Aggregated, anonymised analytics data that cannot be linked back to any individual player may be retained indefinitely for platform improvement purposes.

Your Privacy Rights

As a ck4455 player, you have a number of rights in relation to the personal data we hold about you. ck4455 is committed to honouring these rights in a timely and transparent manner. Requests relating to any of the rights below should be submitted to [email protected] with the subject line "Data Rights Request" and your registered account username included in the message body. We will acknowledge your request within five business days and respond substantively within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that ck4455 holds about you. We will provide this in a structured, machine-readable format (such as a CSV or PDF export) at no charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most basic account details directly through your account settings panel. For corrections to KYC documents or verified identity data, please contact our support team.
• Right to Erasure: You have the right to request deletion of your personal data. We will comply with erasure requests subject to our legal obligations — specifically, we are required to retain transaction and KYC records for five years under AML regulations and cannot erase these records during the mandatory retention period, even upon request.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you object to a processing activity based on legitimate interests and we are assessing that objection.
• Right to Data Portability: You have the right to receive the personal data you have provided to ck4455 in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another service provider where technically feasible.
• Right to Object: You have the right to object to ck4455 processing your personal data on the basis of legitimate interests. Where such an objection is received, ck4455 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where ck4455 has relied on your consent as the legal basis for a specific processing activity, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.